Privacy Policy
A Place To Call Home LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Submit a contact form or request information
- Request a tour of our facilities
- Sign up for our newsletter or events
- Complete a care placement form
- Apply for residency or employment
- Communicate with us via phone, email, or in person
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Information about your loved one’s care needs
- Preferred locations and budget information
- Health information (when provided for care assessment purposes)
- Any other information you choose to provide
Automatically Collected Information
- IP address
- Browser type and version
- Pages you visit and time spent on those pages
- Referring website addresses
- Device type and operating system
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide information about our services
- Schedule tours and consultations
- Help you find appropriate care placement for your loved one
- Process applications for residency
- Send you updates, newsletters, and information about events (with your consent)
- Improve our website and services
- Comply with legal obligations
- Protect our rights and prevent fraud
Disclosure of Your Information
We may share your information in the following situations:
- With Your Consent: We may share your information when you have given us permission to do so
- Service Providers: We may share information with third-party service providers who perform services on our behalf (such as website hosting, email services, or care placement services)
- Business Transfers: In connection with a merger, sale, or transfer of our business
- Legal Requirements: When required by law, court order, or to protect our rights or the safety of others
- Care Partners: With care providers in our network when helping you find placement (only with your consent)
We do not sell your personal information to third parties.
Protected Health Information
If you become a resident of one of our care facilities, we may collect and use Protected Health Information (PHI) as permitted and required by the Health Insurance Portability and Accountability Act (HIPAA). We maintain separate HIPAA-compliant policies and procedures for the handling of PHI, which are provided to residents and their authorized representatives upon admission.
This Privacy Policy does not govern our use or disclosure of PHI. Please refer to our Notice of Privacy Practices for information about how we handle medical information.
Data Security
We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to correct inaccurate or incomplete information
- The right to request deletion of your information
- The right to opt-out of marketing communications
- The right to withdraw consent (where processing is based on consent)
To exercise any of these rights, please contact us using the information provided below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
A Place To Call Home LLC
Phone: (360) 558-3750
Email: info@aplacetocallhome.com